Why some staff members, front desk are not polite?

Why some staff members, front desk are not polite?
Why some staff members, front desk are not polite?

One of the Library’s main objectives is to provide users with professional, courteous and timely service. If you feel that our customer service needs improvement, please contact Rodrigo Castro, Head Librarian for Access Services at 617-552-4834, or at castrord@bc.edu.